Hello friends,
We have inadvertently landed up charging many customers taxes due to incorrect tax indicators when they were actually tax exempt. Is there any process on the SD sice whereby which we can create credit memo requests only for these tax amounts (with reference to the original orders or invoices) w/o charging anything else? Or is manual JEs in Finance the only option?
Our business folks prefer it comes from SD as there is the customer AR also that needs to be reduced by these amounts.
Appreciate any pointers?
Many thanks!