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Creation of the user otherdomain\username cannot complete because the user is not a member of any the mapped groups

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Hi All

 

Error

 

Cannot add AD users for one particular domain of a multidomain landscape.

 

 

Facing an issue with BI 4.0 creating AD users manually in BOE/CMC

 

Creation of the user otherdomain\username cannot complete because the user is not a member of any the mapped groups

 

 

 

cannot.png

 

 

Overview

 

We are running 3 domains for sanitation lets call them CORP (main company), FUN  and GAMES the subsidiaries. Whilst not relevant for the manual ad authentication here is the details from krb5.ini ( we will  be moving to SSO )
krb5.png


Configuration

 

In authentication I could add the member groups (basically Domain Users group fro FUN and GAMES) without issues, and these are recognized.

 

members.png

 

Oddly I can add AD users for Primary CORP (easy) and for the other domain FUN without errors

 

addok.png

 

Only domain GAMES fails with a CORP user (i tested with a few users).

 

fail1.png

 

SAP Notes

 

1735248 - BI 4.0: Unable to manually map AD users in 'User and Groups', even though mapped AD groups appear.http://service.sap.com/sap/support/notes/1735248 Says the following "Change the Administration Name to a suitable account, or grant more rights to the account used. Users will then be able to be mapped manually."

 

 

Fair enough; however at OS level the user corp\boqadm can see and view domain users in fun\<anyuser> and games\<anyuser> ( ie login to windows 2008 with boqadm I can view users and groups in GAMES and FUN domains, even add them to the local groups of the server)

 

 

TRACE

 

Tracing doesn't offer much help

 

Fail - AD configuration set to any user in CORP or FUN

failad.png

With AD set to CORP domain cannot add GAMES domain users (as described above)

 

fail1.png

 

fail.png

 

 

Pass - AD configuration is set to a GAMES domain


If I swing the user to a know user on domain GAMES then user can be found for all domains

 

 

games.png

pass1.png

 

 

 

pass.png

 

 

 

 

Summary and Questions

 

The AD administrator says everything is fine so it is the fault is with the SAP Software (BI); - obviously a gap exists.

 

  1. Except for read access which I have proven works for my AD authentication user (corp/boqadm) across all domains, what other access/authorization could be required by boqadm  for the GAMES domain?
  2. Has anyone see such a problem before, is the next step wireshark or other tracing tool?
  3. Or should I just be pragmatic and ask for a user GAMES\boqadm to be created which in my testing shows can see CORP and FUN domain users so that they can be added to BOE. ? A permanent workaround.





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