I coded the custom change to put text in description field in Interaction record when SAP CRM call event "Interaction End" by clicking in the End button from Tool bar.
This custom code work fine when find manually of customer in the BPIdent component.
But when we identify and end interaction created by Call list, the changed is not reflect in the interaction record whe we end interaction.
Can anyone know why the change is not made when end interaction is made after the process started from call list